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Personal Information Protection Policy
Dear insured, policyholder, beneficiary, client, potential client, employer or third‑party affiliate:
Pan‑American Life de Colombia, Compañía de Seguros S.A is continuously striving to improve the services provided to our stakeholders. With this in mind, the protection of your personal data provided to us through our partnership is of up most importance.
We want to inform you that in compliance with Law 1581 of 2012 “Law on Protection of Personal Data”, its Regulatory Decree 1377 of 2013, and the other regulations that modify, add or repeal it, Pan‑American Life has developed an Information Processing Policy and a Privacy Notice, which will properly guarantee the security you are entitled to.
At Pan-American Life de Colombia, Compañía de Seguros S.A., your well-being and peace of mind are our priority.
If, as the result of the earthquake on August 10, 2026, you need to report an emergency, submit a service request, or report a claim, we are here to support you. You may contact us through the following dedicated channels established to assist with situations arising from the earthquake:
- servicioterremoto@palig.com for service requests or if you are experiencing financial difficulties that prevent you from making your premium payments.
- siniestrosterremoto@palig.com for claim reporting and claim‑related assistance
You may also contact our Customer Service line at (601) 756 2323, available Monday through Friday, from 8:00 a.m. to 5:00 p.m.