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Financial Consumer Service System

The Financial Consumer Ombudsman is an institution providing special protection to financial consumers. As such, it will perform the functions established by law, independently of Pan American Life de Colombia Compañía de Seguros S.A. and its management bodies. It will act with independence with regard to its decisions in the performance of its duties. 
Pan-American Life de Colombia, Compañía de Seguros S.A. has a Primary and an Alternate Financial Consumer Ombudsman, appointed by the Shareholders Meeting. The Financial Consumer Ombudsman acts as the voice of financial consumers. Objectively and free of charge for consumers, he rules on any complaints filed in accordance with the law, regarding the company’s possible violations of legal regulations, contractual obligations, or internal procedures governing the performance of insurance contracts, among other functions. 
PRIMARY FINANCIAL OMBUDSMAN 
 ALTERNATE FINANCIAL OMBUDSMAN  
José Guillermo Peña González  
Avenida 19 No. 114 – 09 Oficina 502 Bogota  
Phone: (57-1) 2131370 - 6584298. Fax: (57-1) 6193259  
Carlos Alfonso Cifuentes Neira  
Avenida 19 No. 114 – 09 Oficina 502 Bogota  
Phone: (57-1) 2131370 - 2131322.   Fax: (57-1) 6193259  
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