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Privacy at PALIG

Privacy Policy Highlights

At Pan‑American Life Insurance Group, Inc. and its controlled affiliates, subsidiaries and branches (collectively, “PALIG”) we are highly committed to protecting the privacy of our customers and the security of all personal information entrusted to us. For this reason, we have developed this Privacy Policy to describe how we collect, process and protect your personal information. This Policy also notifies you of the choices and rights you have in regards with that information.
Some of the most important highlights of this Policy include:
  • Collection: We collect personal information in connection with the products and services we offer. This may include information we collect when you apply for insurance, pay your insurance premiums, or provide us your contact information. We also collect personal information directly from website visits; portal visits and automated means, such as cookies. Finally, we collect personal information from third parties, like service providers and credit agencies.
  • Processing: We process your information when necessary to deliver services or execute transactions you request. We may also use it to improve our websites and portals and, with your permission, to inform you of available products or services. Finally, we will process your information in connection with a job application or inquiry.
  • Sharing: When necessary, we may share your personal information with affiliates, our trusted business partners for limited processing purposes that allow us to complete day‑to‑day business processes, like claim processing, and with other companies to provide services on our behalf, such as hosting websites or sending out information. We may also disclose personal information if required to do so by law or in the good‑faith belief that such action is necessary to comply with legal requirements or respond to court orders, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.
We will take steps to make sure that appropriate protection is in place to safeguard your information if it is transferred internationally.
  • We Do Not Sell your Information: The companies covered by this Privacy Policy will not sell your personal information to anyone, for any purpose. Likewise, we do not use automated means to make decisions that involve sensitive information.
  • Protection: Protecting your information is of the utmost importance to us. We use technical and physical safeguards to protect the security of your personal information from unauthorized disclosure. When we de‑identify information, we are committed to protecting that information as well as not manipulating it to re‑identify it.
  • Your Rights: To the extent provided by the law of your jurisdiction, you may have rights such as to (1) to know if PALIG processes your personal information and to access that information; (2) request that we update, correct, amend, erase or restrict the use of your personal information; (3) withdraw your consent to allow PALIG to process your information; (4) exercise your right to data portability; (5) request a list of the third parties we share your information with; (6) or log a complaint with the appropriate regulator.
We will not discriminate against you for the exercise of these rights.
If you choose to exercise a privacy right, you may have the right to appeal our decision regarding such right.
If you want to exercise your privacy rights, please click here. If you have any questions about this Policy or PALIG’s privacy practices, please contact our Global Privacy Office at privacy@palig.com or by mail at:
Pan‑American Life Insurance Group
Attn: Global Privacy Office
601 Poydras Street, 10th Floor
New Orleans, Louisiana 70130
Hurricane Notice
Due to the tragic impact that this season's hurricanes have had on so many, any policyholder affected by hurricane disasters who needs additional time to make a premium payment or comply with a policy deadline is encouraged to contact us so we can make reasonable accommodations to assist you.
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