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Costa Rica
Insurance Consumer Services
Pan-American Life Insurance of Costa Rica makes available the Center for the Defense of the Insured (CDA), whose primary objective is the attention and resolution of complaints and claims presented by our clients.
Member Advocacy Center (CDA)
Mónica Román Taylor, Director
Located in:
San Jose, Rohrmoser,
La Nunziatura Corporate Center, 2nd floor,
100 meters South of the International
Bookstore on Rohrmoser Boulevard.
Direct Phone Number: 2291-0315
Email: clienteseguros@aap.cr
Hours of operation: 8:00 a.m. to 4:00 p.m.
Consumer Bill of Rights
Our customers can review the Consumer Bill of Rights by clicking here.
The company is obliged to attend to and resolve the matters presented by the insured and/or interested parties within 30 calendar days from the receipt of the complete documentation.
*For more information, download the files in the form below